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Can I use SurveyMonkey and be HIPAA compliant?

Can I use SurveyMonkey and be HIPAA compliant?

We've been seeing more vendors, customers, and prospects asking about HIPAA compliant services. This is especially true now as we see an accelerated, long overdue adoption of digital transformation in healthcare. Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if they are able to use SurveyMonkey in a HIPAA compliant manner.

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector. Today we will determine if SurveyMonkey offers HIPAA compliant service or not.



SurveyMonkey is an online survey service that helps organizations to create and run professional online surveys. SurveyMonkey was founded in 1999 by Ryan Finley and Chris Finley. It went public in September 2018.


What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information (PHI) for a Covered Entity. In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule

Read full article: What does it mean to be a Business Associate?


Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement (BAA) must be in place. A BAA is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance. At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions


SurveyMonkey and the Business Associate Agreement

We checked SurveyMonkey's site for mention of their ability to sign a Business Associate Agreement (BAA). We found the following resources:

In a nutshell, SurveyMonkey does have a “HIPAA-enabled account” and is willing to sign a BAA with customers who purchase it.


Does SurveyMonkey offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate. We were able to learn the following about SurveyMonkey and its ability to be considered a HIPAA compliant solution:
  • SurveyMonkey is willing to sign a BAA with its customers who upgrade to a “HIPAA-enabled account”


Conclusion: SurveyMonkey can be configured as a HIPAA compliant cloud service.


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