Zoho is a cloud software company that offers a broad suite of web-based business tools, including CRM, email, project management, HR, finance, and more. It is available individually or bundled as application packages like Zoho One. With Zoho, organizations can manage virtually every business function from a single platform.
Is Zoho Mail HIPAA compliant? Yes, based on our research, Zoho can be HIPAA compliant.
What changed this year?
As of March 2026, our review did not identify any publicly disclosed changes to Zoho’s HIPAA-related policies or BAA terms.
Will Zoho sign a business associate agreement (BAA)?
Yes, Zoho will sign a business associate agreement, which can be requested by sending an email to legal@zohocorp.com.
What does the Zoho BAA cover?
The Zoho BAA covers the use and disclosure of protected health information (PHI), stating, "Zoho does not collect, use, store or maintain health information protected by HIPAA for its own purposes."
Their BAA covers:
- Marking ePHI fields to distinguish their data
- Encrypting data entered into ePHI designated fields
- Administering roles and permissions to secure data
- Exporting audit trail to monitor operational activities
Conclusion
Zoho signs a BAA and is therefore HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
Tshedimoso Makhene : December 4, 2025
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