Is Smartlook HIPAA compliant? (2026 update)

Smartlook is a session replay and product analytics tool that tracks visitor behavior on websites and apps using scripts/SDKs.

Is Smartlook HIPAA compliant? No, based on our research, Smartlook is not HIPAA compliant.

What changed this year?

As of February 2026, our review did not identify any publicly disclosed changes to Smartlook HIPAA-related policies or BAA terms. Smartlook’s published Terms of Service continue to route customers to Cisco’s general contractual terms, without a posted HIPAA BAA pathway.

Will Smartlook sign a business associate agreement (BAA)?

No, Smartlook will not sign a business associate agreement (BAA), and therefore is not HIPAA compliant.

Conclusion

Smartlook does not sign a BAA and is therefore not HIPAA compliant.

See also: HIPAA Compliant Email: The Definitive Guide

FAQs

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

What is HIPAA?

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.