ClickSend is a cloud-based communication platform that provides tools for sending SMS, email, voice, and direct mail campaigns.
With ClickSend, organizations can automate messaging, track delivery, and engage customers across multiple channels. This helps businesses improve communication, streamline marketing efforts, and enhance customer interactions with reliable and scalable messaging solutions.
Is ClickSend HIPAA compliant? No, based on our research, ClickSend may not be HIPAA compliant.
What changed this year?
As of April 2026, our review did not identify any publicly disclosed changes to ClickSend HIPAA-related policies or BAA terms.
Will ClickSend sign a business associate agreement (BAA)?
No, ClickSend will not sign a business associate agreement and therefore is not HIPAA compliant.
Conclusion
ClickSend does not sign a BAA and is, therefore, not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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Tshedimoso Makhene : June 16, 2024
