Overland Park, KS - I met Matt Geiger and Nathan Selzer for the first time in person today. We reviewed the Paubox roadmap and I gathered customer feedback.
What's happening: I have an OKR this quarter of visiting ten of our Top 100 customers. Pivotal Health Care is sixth on my list.
By the numbers:
- Matt likes our System Status page
- They are looking forward to being early adopters of solutions we've recently built and are working on: Paubox Texting, Block / Allow microservice, Paubox Forms, and Paubox [Tags].
- "I'm set in stone on functional technology that works." Geiger
- Matt and his IT team are all about "set it and forget it" technology solutions.
- "The simpler, the better." Geiger
- Matt asked me to visit them on a yearly basis. I promptly extended my hand and said, "Deal!"
Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.
The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.
See also: HIPAA Compliant Email: The Definitive Guide
See related:
Travis Gulledge (COO) hoisting some Pausox
Lynn (Reception) helped me get setup in the conference room (I arrived 15 minutes early)
Matt Geiger (CIO) preferred the blue Paubox 2023 t-shirt model
Nathan Selzer (Sys Admin) is over the moon on the black Paubox 2023 t-shirt