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Chris Cruttenden: What is an inappropriate referral?

Chris Cruttenden: What is an inappropriate referral?

The mother of all healthcare conferences, HIMSS Annual, went down this month at the Venetian in Las Vegas. At least 40,000 people descended upon the Sands Expo Center to network, learn and probably do a bit of gambling.



Chris Cruttenden: What is an Inappropriate Referral?

While there, we setup an impromptu interview center outside Palazzo Ballroom L. My friend Chris Cruttenden, President of Safety Net Connect, stopped by to catch up. Here's a transcript of our conversation around the question, "What is an inappropriate referral?" Hoala Greevy: What would be an example of an inappropriate referral? Chris Cruttenden: Typically in some of the systems, the physician is fairly busy, they still use some archaic systems like a fax. Somebody would come in and be complaining about a rash on their arm and he’s like, “Oh I don’t know, you need to see the dermatologist.” He’d give it to the nurse, the nurse would fax it over, get an auth, they would go have to see the dermatologist. In our system, they would take a picture, ask a question, “Can I resolve this here or do I need to send them to the dermatologist?” We ask them questions like, “Have they changed the soap, have they been hiking in a place where maybe they got poison oak?” Through the process of education elimination, probably that patient would get help and not need to do an extra visit at the dermatologist. SEE ALSO: Chris Cruttenden: HIMSS18 Interview with Safety Net Connect



The HIMSS Annual Conference & Exhibition brings together 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Exceptional education, world-class speakers, cutting-edge health IT products and powerful networking are hallmarks of this industry-leading conference.


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