Halp is a conversational ticketing system that provides tools for managing IT and support requests directly within messaging platforms like Slack and Microsoft Teams.

With Halp, organizations can streamline ticket creation, automate workflows, and track support issues. This helps teams improve efficiency, enhance collaboration, and resolve requests faster within their existing communication tools.

Is Halp HIPAA compliant? Yes, based on our research, Halp is HIPAA compliant.

 

What changed this year?

In June 2026, Halp changed its policies and now offers a business associate agreement for certain healthcare uses under Atlassian.

 

Will Halp sign a business associate agreement (BAA)?

Yes, Atlassian will sign a business associate agreement, which can be reviewed here.

The original Halp product was not generally marketed as a HIPAA compliant solution. Following its acquisition by Atlassian, Halp's functionality was integrated into Jira Service Management. Atlassian now offers BAAs for certain HIPAA-qualified cloud products, including Jira Service Management, subject to plan eligibility, configuration requirements, and execution of a BAA

 

What does the Atlassian BAA cover?

The Halp BAA covers the use and disclosure of protected health information (PHI), stating, “The purpose of this BAA is to set forth the obligations of Business Associate and Customer to the extent PHI is created, received, maintained, or transmitted on behalf of Customer in connection with a HIPAA-Qualified Cloud Product, in accordance with Applicable Federal Laws, as defined below.”

 

What does the [Software Name] BAA exclude?

Atlassian limits the products that can handle PHI. Their terms say, “Customer must not provide PHI to any Cloud Product that is not a HIPAA-Qualified Cloud Product to which this BAA applies. For avoidance of doubt, Customer acknowledges and agrees that this BAA does not apply to (a) any Cloud Products or Support provided by Business Associate or its Affiliates other than the HIPAA-Qualified Cloud Products, (b) any Third-Party Product that Customer elects to integrate or enable for use with the HIPAA-Qualified Cloud Products, or (c) Customer’s own products and services used with any HIPAA-Qualified Cloud Products.”

 

Conclusion

Halp signs a BAA through Atlassian and is therefore HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.