HIPAA (the Health Insurance Portability and Accountability Act of 1996) is U.S. legislation created to improve healthcare standards.
We know the HIPAA industry is vast and that it is important to work well and communicate with patients while remaining HIPAA compliant.
SEE ALSO: HIPAA compliant email
Today, we will determine if Autopilot is HIPAA compliant or not.
Autopilot is a user experience tool that visualizes a customer’s experience with an organization. With this and similar products, organizations can centralize and standardize customer information to improve and enrich encounters.
It includes various solutions and features, such as customer data, audiences, marketing channels, and analytics, to make customer retention and communication simpler. Moreover, autopilot offers multi-channel marketing capabilities, such as online, email, in-app, text, and traditional mail.
Autopilot and the business associate agreement
A major part of HIPAA compliance is ensuring a business associate will sign a business associate agreement (BAA). A business associate is a person or entity that performs certain functions or activities that involves the use or disclosure of PHI.
There is no mention of HIPAA or a BAA on the Autopilot website.
Autopilot and cybersecurity
According to Autopilot, “Customer data is one of the most valuable assets a company has,” which is why cybersecurity is “our top priority.” Listed cybersecurity measures include physical controls such as offsite backup with 24-hour security. The software itself is cloud-based.
Data in transit is secured with Secure Sockets Layer (SSL) while email encryption is supported by Transport Layer Security (TLS). Autopilot ensures that all of its software goes through regular audits and updates.
Customer databases sit behind a firewall.
Is Autopilot HIPAA compliant?
Autopilot is not HIPAA compliant.