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Phishing attacks are fraudulent emails, text messages, phone calls, or websites designed to trick users into downloading malware, sharing sensitive information, or taking other actions that expose themselves or their organizations to cybercrime.
Understanding phishing attacks
Phishing aims to trick users into providing personal data such as Social Security numbers, credit card information, login credentials, or downloading malware onto their devices.
The impact of phishing attacks can be severe, leading to identity theft, credit card fraud, ransomware attacks, data breaches, and significant financial losses for both individuals and organizations. These attacks exploit human error and rely on social engineering tactics to manipulate individuals into divulging information or taking actions that benefit cyber criminals.
Related: What is an email phishing attack?
Types of phishing attacks
Phishing attacks come in various forms, each with its tactics and targets. Understanding the different types of phishing attacks can help individuals and organizations recognize and protect themselves against these threats.
Bulk phishing emails
Bulk email phishing is the most common phishing attack, where scammers send mass emails impersonating well-known businesses or organizations. These emails often include the logo of the impersonated sender and employ techniques to appear legitimate; however, the email contains instructions that prompt individuals to divulge sensitive information or download malicious files.
Spear phishing attacks are more targeted and personalized compared to bulk phishing emails. Scammers research their victims to gather information that allows them to pose as someone the target trusts, such as a colleague, boss, or trusted vendor. Social media platforms provide rich sources of information for spear phishing research. The attackers use this information to send messages containing specific personal or financial details, often with urgent requests.
Business email compromise (BEC)
BEC attacks focus on stealing large sums of money or valuable information from corporations or institutions. Two common forms of BEC attacks include CEO fraud and Email Account Compromise (EAC). CEO fraud involves impersonating a high-level executive's email account to instruct lower-level employees to transfer funds or send sensitive information. EAC, on the other hand, involves gaining access to a lower-level employee's email account to send fraudulent invoices or requests for payment.
SMS phishing (Smishing)
Smishing refers to phishing attacks conducted through mobile or smartphone text messages. Scammers send contextual messages about smartphone account management or apps, enticing recipients to share sensitive information or update their payment details.
Voice phishing (Vishing)
Vishing involves phishing attacks conducted via phone calls. Scammers utilize voice-over IP (VoIP) technology to make automated calls in large volumes, often using caller ID spoofing to appear legitimate. These calls typically exploit fear, claiming credit card processing problems, overdue payments, or trouble with the IRS. Victims who respond to these calls end up divulging sensitive data or granting remote control of their computers to the scammers.
Social media phishing
Scammers leverage social media platforms to phish for sensitive information. They use the messaging capabilities of platforms like Facebook Messenger, LinkedIn, or Twitter to send phishing messages. They may also send phishing emails that appear to come from social networking sites, requesting recipients to update login credentials or payment information.
Phishing emails often include requests for sensitive or personal information, such as payment or profile details. They may also ask recipients to send or move money, open file attachments they did not expect, or create a sense of urgency through threats or time pressure. Poor spelling or grammar, inconsistent sender addresses, shortened links, and images of text are common red flags in phishing emails.
To protect against phishing attacks, individuals and organizations should adopt best practices when dealing with suspicious emails and messages. By following these practices, users can minimize the risk of falling victim to phishing scams.
Avoid sharing information
Be wary about providing personal or financial information in response to emails or messages, especially if they appear suspicious.
Verify requests for personal information
Instead of clicking on links provided in emails or messages, independently verify the request by contacting the sender or visiting their official website through trusted means.
Promptly report any phishing attempts or suspicious emails to your organization's appropriate IT or security group. This helps raise awareness and protects others from potential threats.
Security technologies can provide an extra layer of defense by detecting and preventing phishing attempts.
Email security software
These tools use machine learning algorithms and threat intelligence to identify and divert suspected phishing emails and other forms of spam to a separate folder. They also disable any potentially malicious links contained within these emails.
These solutions scan incoming emails and attachments for malicious files or code, neutralizing potential threats before they can cause harm.
By requiring additional credentials beyond usernames and passwords, multi-factor authentication adds an extra layer of security. This can undermine spear phishing attacks and prevent unauthorized access to accounts.
Employing web filters can prevent users from accessing known malicious websites or display alerts when visiting suspected fake or malicious sites.
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