Tailgate training

Tailgate training prevents unauthorized access to healthcare data and ensures the integrity, safety, and reliability of the organization's operations.

Understanding the risks

Unauthorized access compromises patient privacy, leads to data breaches, and can even facilitate physical threats. By understanding these risks, healthcare staff can become more proactive in preventing unauthorized entry.

Related: Understanding HIPAA violations and breaches

Tailgate training

Training employees on preventing tailgating or unauthorized entry by following someone through a secure entry point involves several key steps:

1. Education on security risks: Start by explaining the risks associated with tailgating. Help employees understand the potential threats to company security, including data breaches, theft, and unauthorized access.
2. Clear security policies and procedures: Develop and communicate clear policies regarding access control and entry procedures. Define what constitutes tailgating, why it's a security risk, and the consequences for violating the policy.
3. Access control systems: Train employees on the use of access control systems. This could involve key cards, badges, biometric scanners, or other technologies. Teach them the importance of not sharing access credentials.
4. Recognizing suspicious behavior: Educate staff on how to recognize and respond to suspicious behavior. Encourage them to politely challenge unknown individuals attempting to gain entry without proper authorization.
5. Role-playing scenarios: Conduct role-playing exercises to simulate real-life scenarios. This can help employees practice responding to tailgating attempts and reinforce proper procedures.
6. Regular refreshers and assessments: Security training should be an ongoing process. Schedule regular refresher courses or assessments to ensure employees stay vigilant and knowledgeable about security protocols.
7. Reporting protocols: Establish clear reporting procedures for suspected tailgating incidents. Encourage employees to report any security breaches or concerns promptly.
8. Culture of accountability: Foster a culture where everyone takes security seriously. Encourage employees to take responsibility for ensuring the security of their workplace.
9. Feedback and improvement: Gather feedback from employees about the effectiveness of the training. Use this input to continually improve and adapt your training methods.
10. Monitoring and review: Regularly monitor access points and review security logs to identify any potential tailgating incidents. Use this information to reinforce training where needed.

Related: HIPAA Compliant Email: The Definitive Guide

Who should receive tailgate training?

• Clinical staff: Doctors, nurses, medical assistants, and other direct caregivers often move between different areas and have access to sensitive patient information, making them crucial in maintaining security protocols.
• Administrative staff: Receptionists, billing personnel, and administrative assistants handle patient records, financial information, and manage access to different parts of the facility. 
• Security personnel: Security staff enforces access control measures and responds to security breaches. They require in-depth training to handle potential tailgating incidents effectively.
• IT and technical staff: Professionals responsible for managing digital systems and data security within the healthcare organization should understand tailgating risks and how they relate to cybersecurity.
• Support staff: Janitorial, maintenance, and other support staff often have access to various areas within the facility. Training ensures they understand and adhere to security protocols to prevent unauthorized access.
• Management and leadership: Executives, managers, and leaders should also undergo tailgating training. Their understanding and support are essential in fostering a security culture throughout the organization.

Go deeper: Why is training important?