Totango is a customer success platform designed to help companies manage, engage, and grow their customer relationships. It provides tools for tracking customer health, automating engagement workflows, and delivering insights to improve retention and revenue.
With Totango, businesses can centralize their post-sales operations, monitor customer usage and sentiment, and trigger proactive outreach.
Is Totango HIPAA compliant? No, based on our research, Totango is not HIPAA compliant.
What changed this year?
As of February 2026, our review did not identify any publicly disclosed changes to Totango HIPAA-related policies or BAA terms.
Will Totango sign a business associate agreement (BAA)?
No, Totango will not sign a business associate agreement, and therefore is not HIPAA compliant.
Conclusion
Totango does not sign a BAA and is therefore not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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