Pega is a software platform that provides business process management (BPM) and customer relationship management (CRM) solutions. It helps organizations automate workflows, improve customer engagement, and streamline decision-making through AI-powered automation and case management.

With Pega, businesses can build applications that support customer service, sales, operations, and digital process automation across multiple industries, including healthcare.

Is Pega HIPAA compliant? Yes, based on our research, Pega can be HIPAA compliant.

 

What changed this year?

As of July 2026, our review did not identify any publicly disclosed changes to Pega's HIPAA-related policies or business associate agreement (BAA) terms.

 

Will Pega sign a business associate agreement (BAA)?

Yes, Pega will sign a business associate agreement when requested.

 

What does the Pega BAA cover?

According to Pega's client data rights and responsibilities for the Pega Cloud GCP early access program, customers should notify Pegasystems of "specific data domiciling or regulatory requirements, such as U.S. or EU-only data storage or Business Associate Agreements." Based on the available documentation, the BAA is intended to support organizations that require HIPAA protections for regulated healthcare data.

The BAA generally supports:

  • Protection of protected health information (PHI)
  • HIPAA regulatory requirements for eligible cloud deployments
  • Customer and service provider responsibilities relating to PHI
  • Compliance obligations for covered healthcare workloads

 

Conclusion

Pega signs a BAA when requested and can be HIPAA compliant when used in accordance with its agreement.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.