A healthcare provider needs a phone system to run its operations efficiently. MyOperator optimizes business calls by providing analytical reports and tracking. While it may be convenient, is MyOperator HIPAA compliant?
MyOperator is a cloud-based call management system. You don’t need to install any hardware or software to use this phone system. MyOperator has features that include call tracking, toll-free numbers, and call recording.
MyOperator and the business associate agreement
If a phone system handles protected health information ( PHI ) on behalf of a covered entity, then a business associate agreement ( BAA ) must be in place. This includes voicemails or call recordings, features that MyOperator offers in its plans. If you don’t have a BAA in place, it’s a recipe for a HIPAA violation. The MyOperator website doesn’t mention if it’s willing to sign a BAA.
MyOperator and data security
MyOperator uses cloud-based infrastructure. It uses a virtual private cloud (VPC) for enhanced security like encrypted data storage and secure access. MyOperator encrypts any data it collects. The encrypted data gives it an extra layer of security since a hacker would have to unencrypt the information to access it. When it comes to electronic protected health information ( ePHI ), MyOperator makes no specific mention of how it keeps this type of data safe. Another aspect of data security you need to consider is using encrypted WiFi and secure devices when accessing a phone system. Security vulnerabilities like unsecured WiFi networks or unprotected devices can allow hackers to get into your network.
Is MyOperator HIPAA compliant?
MyOperator doesn’t mention if it will sign a BAA. Without a BAA, MyOperator is not HIPAA compliant.
Use Paubox for HIPAA compliant email
Finding the right phone system may be hard, but you don’t need to look any further than Paubox to protect your email data. Paubox Email Suite is a solution for HIPAA compliant email. Every email is sent with blanket TLS email encryption and can easily integrate with your current email provider like Google Workspace or Microsoft 365. It also includes two-factor authentication – a user will need a username, password, and a pin code to verify their identity before accessing an account. You can also upgrade to Paubox Email Suite Plus, which includes our most robust inbound security tools to protect against phishing, spam, viruses, and malware. Our patented ExecProtect feature also blocks display name spoofing emails from reaching the inbox. With a business associate agreement included, Paubox is an excellent way to keep your email security in top shape.