Standard features of contact management software, such as storing and organizing contact details, do not automatically align with HIPAA's privacy and security requirements. While some contact management software may offer features that align with HIPAA compliance, it typically requires additional measures - such as configuring privacy settings, adding security layers, and training staff in compliant usage practices - to fully meet HIPAA standards.
Are CRM (Customer Relationship Management) and contact management systems the same?
CRM and contact management systems are related but not identical. They serve different, albeit overlapping, purposes within a business setting. When choosing the right tool for specific business needs, understanding their distinctions is necessary. While all CRM systems include contact management features, not all contact management systems offer the range of functionalities found in CRM systems.
See also: What is CRM?
The role of CRM Systems
To meet the stringent standards of HIPAA, CRM systems in healthcare often incorporate specific functionalities and add-ons. These include
- Data encryption, both in transit and at rest, ensures that all patient information is securely stored and transmitted.
- Access controls are another critical feature, allowing only authorized personnel to view or modify sensitive patient data, thereby maintaining confidentiality.
- Audit trails are also a standard functionality, providing detailed logs of who accessed what information and when which is vital for tracking and reporting in the event of a data breach. Easy integration with secure messaging platforms, such as HIPAA compliant email.
- Automated features for compliance monitoring and reporting, helping healthcare organizations stay compliant with changing regulations.
The risks of using non-compliant contact management software
There are significant consequences for covered entities under HIPAA if they fail to use a HIPAA compliant business associate.
- Financial fines: Non-compliance can result in substantial fines imposed by the Department of Health and Human Services’ Office for Civil Rights (OCR) or other regulatory agencies. These fines can escalate depending on the severity and duration of the violation.
- Breach of contract: If the contract between the covered entity and the business associate requires HIPAA compliance (as it typically should), the covered entity could be in breach of contract, which might lead to legal and financial consequences.
- Corrective action plans: The covered entity may be required to implement a corrective action plan, which could include extensive audits, additional training, and changes to policies and procedures.
- Increased scrutiny and audits: A covered entity that fails to ensure its business associates are HIPAA compliant may be subject to increased scrutiny from regulatory bodies, including more frequent audits and monitoring.
- Costs of notification and remediation: In the event of a data breach, the covered entity may bear the cost of notifying affected individuals and taking steps to remediate the breach, which can be substantial.
- Insurance premium increases: Non-compliance incidents can increase premiums for professional liability and cyber liability insurance.
See also: Can software be partially HIPAA compliant?
Kirsten Peremore
