Talk to sales
Start for free

Covered entities handle sensitive protected health information (PHI) and must comply with HIPAA regulations. However, covered entities often collaborate with external entities known as business associates, who also have access to PHI. Covered entities must ensure that their business associates are also compliant with HIPAA to maintain the confidentiality and integrity of PHI. 


The role of business associates

Business associates are individuals or organizations that perform certain functions or services on behalf of covered entities and have access to PHI. These entities may include medical billing companies, third-party administrators, IT service providers, and healthcare consultants. 

Related: How to know if you're a business associate 


Conducting due diligence

Before engaging in a business relationship with a potential business associate, covered entities must conduct due diligence to assess the entity's HIPAA compliance status. Factors to consider during the evaluation include:

  1. Past HIPAA compliance history: Review the business associate's track record in adhering to HIPAA regulations and any history of breaches or violations. A thorough background check can provide insights into their commitment to safeguarding PHI.
  2. Security measures and safeguards: Evaluate the security measures and safeguards the business associate has in place to protect PHI. This assessment should focus on technical, physical, and administrative safeguards to ensure comprehensive protection.
  3. Policies and procedures: Verify that the business associate has established appropriate policies and procedures to handle PHI securely and responsibly. This includes protocols for data access, transmission, storage, and disposal.
  4. Breach notification processes: Ensure that the business associate has proper procedures to report and promptly respond to data breaches. A well-defined breach notification plan helps mitigate potential risks.


Establishing business associate agreements (BAAs)

The foundation of a compliant business associate relationship lies in the business associate agreement (BAA). This legally binding contract establishes the rules and expectations between the covered entity and the business associate regarding PHI. The elements to include in the BAA are:

  1. PHI handling provisions: Clearly define how the business associate will handle PHI and limit its use to authorized purposes only. The BAA should specify the permissible uses and disclosures of PHI in alignment with HIPAA regulations.
  2. Obligations and responsibilities: Outline the specific responsibilities of the business associate in protecting PHI and complying with HIPAA regulations. This should include requirements for safeguarding data, reporting incidents, and cooperating with audits.
  3. Reporting and response procedures: Detail the process for reporting any breaches of PHI and the subsequent response and mitigation measures. This section should outline the timeline for reporting violations to the covered entity.
  4. Indemnification and liability: Specify the consequences of non-compliance and the liabilities that may arise from breaches. This provision can clarify financial responsibilities in case of breaches or violations.


Responding to non-compliance

In the event of non-compliance by a business associate, covered entities must act promptly and decisively.

  1. Addressing non-compliance: Work with the business associate to address the compliance issues and implement necessary corrective actions. Communicate openly and collaborate during this phase.
  2. Termination of business relationship: If the non-compliance persists or poses significant risks, the covered entity may need to terminate the relationship with the business associate. This decision should be made in alignment with the terms of the BAA.

Related: HIPAA compliant email: the definitive guide

Start a 14-day free trial of Paubox Email Suite today