Citrix ShareFile is a cloud-based file sharing, storage, and collaboration platform that lets businesses securely send, store, and collaborate on documents, including large files like DICOM images, from desktop and mobile devices.

With Citrix ShareFile, organizations can build client portals, request and collect documents, route files for e-signature, and manage virtual data rooms, all while tracking who accessed a file, when, and for how long.

Is Citrix ShareFile HIPAA compliant? Yes, Citrix ShareFile can be HIPAA compliant, but there are limitations.

 

What changed this year?

Citrix's parent company, Cloud Software Group, sold the ShareFile business to Progress Software Corporation in a deal that closed on October 31, 2024. As a result, the ShareFile business associate agreement is now executed with Progress, not Citrix, even though the product is still widely referred to as, "Citrix ShareFile." Aside from the change in counterparty, our review did not identify any other publicly disclosed changes to ShareFile's HIPAA-related policies as of June 2026.

 

Will Citrix ShareFile sign a business associate agreement (BAA)?

Yes, ShareFile will sign a business associate agreement, but only for customers on its Premium, VDR, or Industry Advantage plans, and only after the account owner manually enables HIPAA support and accepts the BAA inside the product. You can review the process here.

 

What does the Citrix ShareFile BAA cover?

The Citrix ShareFile BAA covers the use and disclosure of protected health information (PHI), stating, "ShareFile is already built with enterprise-grade security. When “HIPAA” support is enabled, ShareFile provides configurations and tools designed specifically to assist customers with their enhanced obligations. These features are not intended to replace your organization’s broader HIPAA compliance program, and as such do not alone guarantee HIPAA compliance. It is your responsibility to configure and use ShareFile in a manner that complies with applicable law. ShareFile with HIPAA support is available with select plans and only under a valid, mutually executed Business Associate Agreement (BAA) with Progress. Under the BAA, Progress is a “Business Associate” or “Subcontractor” of our customer, who is typically a “Covered Entity” or another Business Associate."

 

Conclusion

ShareFile can be HIPAA compliant, but only for customers on qualifying plans who enable HIPAA support and sign the BAA.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.