Skip to the main content.
Talk to sales Start for free
Talk to sales Start for free

2 min read

Can therapists use text messaging with clients?

Can therapists use text messaging with clients?

Text messaging offers convenience, immediacy, and a sense of connection. However, with client communication, therapists must navigate the complexities of HIPAA regulations to ensure the privacy and security of protected health information (PHI). Therapists can be HIPAA compliant while using text messaging to communicate if they follow these HIPAA guidelines and precautions. 


Ensuring HIPAA compliance in text messaging

  1. Secure messaging platforms: Therapists should use secure, HIPAA compliant text messaging platforms, like Paubox, designed specifically for healthcare communications. These platforms employ encryption techniques to protect PHI and ensure confidentiality. 
  2. Consent and authorizationObtain written permission from patients to engage in text messaging as part of their therapy. Consent should acknowledge the risks and limitations of text messaging and explicitly state the measures taken to protect patient information. Document this consent to demonstrate compliance.  
  3. Limit PHI in messages: Therapists should avoid including unnecessary PHI in text messages. If sensitive information must be discussed, use general terms or codes instead of explicitly mentioning patient names or specific details. This minimizes the risk of unauthorized disclosure.
  4. Authentication and access controls: Secure the text messaging platform with strong user authentication methods. This ensures that only authorized individuals can access PHI. Therapists should implement measures like strong passwords, two-factor authentication, and secure device management to prevent unauthorized access.
  5. Secure device usage: Therapists should use secure and password-protected devices for text messaging. Ensure that devices are regularly updated with the latest security patches and protected with antivirus software. Enable auto-lock features and avoid leaving devices unattended to prevent unauthorized access.
  6. Backup and retention policies: Implement appropriate backup and retention policies for text message records. Determine how long messages will be retained and how they will be securely deleted or destroyed when they are no longer needed.


Additional guidelines and considerations

  • Business associate agreement (BAA): Establish a signed business associate agreement (BAA) with third-party text messaging service providers to outline their responsibilities in protecting PHI. A BAA establishes the legal framework and expectations for compliance with HIPAA regulations.
  • Risk assessmentConduct a thorough risk assessment to identify vulnerabilities and risks associated with text messaging. 
  • Encryption: Implement encryption for text messages containing PHI to ensure privacy and confidentiality. Encryption converts the message into an unreadable format that can only be decrypted by authorized parties with the proper encryption keys.
  • Audit controls: Employ audit controls to track and monitor text message activities, enabling the detection and response to unauthorized access or breaches. Audit logs provide a record of who accessed PHI, when, and for what purpose.
  • Patient access and rights: Provide clients with access to their PHI communicated through text messaging. Allow them to request amendments or corrections as needed. Ensure that the text messaging platform supports the provision of patient access to their information.
  • Incident Response: Develop an incident response plan to address breaches or security incidents involving text messaging. 

RelatedWhat are patient rights under HIPAA?

Text messaging can be a valuable tool for therapists to communicate with patients, offering convenience, accessibility, and enhanced therapeutic engagement. Therapists can use text messaging while maintaining compliance with patient privacy and data security requirements by adhering to HIPAA guidelines and implementing the necessary precautions.

Subscribe to Paubox Weekly

Every Friday we'll bring you the most important news from Paubox. Our aim is to make you smarter, faster.