Based on customer feedback, today we unveiled a feature add to Paubox Marketing: AutoCorrect for contact uploads.
What's happening: By default, contacts uploaded to Paubox Marketing will now autocorrect the following typos:
- If there's a trailing space after an email address, it will be removed. For example, 'firstname.lastname@example.org ' => 'email@example.com'
- If the email address has two @ symbols, the extra @ will be stripped. For example, 'elon.musk@@tesla.com' => 'firstname.lastname@example.org'
Why it matters: Customer feedback is part of the Paubox Foundations, which are principles and values we care intensely about.
By the numbers: For enterprise customers with one million or more contacts, even with typos in 0.01% of their contact list means someone has to do 10,000 manual edits.
For obvious typos like extra spaces and extra @ symbols, it's an easy answer- let's fix it automatically for our customers.
The bottom line: We use customer feedback as our roadmap of what to build and when to build it. Today's feature release is another demonstration of that.