Are emails a risk for breaches?

Yes, emails pose a significant risk for breaches in healthcare. From phishing attacks targeting sensitive information to malware infiltrations and human errors, the vulnerabilities associated with email communication can compromise patient data and organizational security. 

While measures like HIPAA compliant email and robust technical solutions offer safeguards, the multifaceted nature of these risks demands ongoing vigilance, comprehensive user education, stringent policies, and proactive strategies to mitigate potential breaches and safeguard sensitive information transmitted via emails.

The importance of emails in healthcare

In healthcare, emails aid in sharing patient records, discussing treatment plans, and coordinating care among multidisciplinary teams. The efficiency and convenience offered by emails have become indispensable in the daily operations of healthcare facilities.

What are the breach risks associated with emails?

• Phishing attacks: Deceptive emails crafted with convincing content and designed to appear legitimate target healthcare personnel. These attempts aim to compromise login credentials or gain access to protected health information (PHI) by tricking recipients into divulging sensitive data or clicking on malicious links, potentially leading to data breaches and compromising patient confidentiality.
• Malware infiltration: Sophisticated malware, specifically tailored to exploit vulnerabilities in healthcare networks and systems, poses a significant threat. This malware can compromise email servers, potentially granting unauthorized access to PHI. Such breaches compromise patient data and pose a threat to the integrity of healthcare operations.
• Human error: Accidental misuse or misconfiguration of email systems represents a considerable risk factor. Even with robust security measures, these unintentional actions can create vulnerabilities, potentially leading to breaches and exposing sensitive patient information.

Related: Why HIPAA breaches related to email are so common

HIPAA compliance and email security

HIPAA mandates stringent security standards to safeguard patient information. HIPAA compliant email services offer enhanced security measures, including robust encryption, access controls, and reduced consequences in case of breaches. These services provide a strong foundation for securing sensitive healthcare data but aren't immune to risks.

Strategies to mitigate email breach risks 

• User education and awareness: Conduct regular and comprehensive security awareness training for healthcare staff. Simulations and real-world examples help employees recognize and effectively respond to phishing attempts and other email-related threats. 
• Implement robust technical measures: Use encryption technologies and apply access controls to limit user access to PHI based on roles and responsibilities. Regularly update software and use email filtering solutions, including spam filters and DLP tools, to identify and block malicious emails and sensitive data leaks.
• Establish clear policies and procedures: Develop and enforce email usage policies, conduct routine security audits, and create comprehensive incident response plans to respond effectively to potential breaches.
• Collaborate with reliable providers: Partner with reputable HIPAA compliant email service providers to ensure ongoing support and adherence to security and compliance standards.
  
  

Balancing communication and security

Healthcare organizations must balance the need for timely and effective communication while prioritizing patient data security. 

Cultivate a culture where security practices are ingrained in daily operations. Encouraging employees to report suspicious emails or potential security threats without fear of repercussions fosters a proactive approach to email security.