The Colorado Center for Clinical Excellence is well ahead of the curve when it comes to measuring their clinical activity to gather data they can then analyze to ensure they are delivering the highest quality outcomes possible.
But when it comes to utilizing communication technology, they purposefully were lagging behind.
“We’ve always been very concerned about privacy and security for our clients,” said Jason Seidel, Director of The Colorado Center for Clinical Excellence. “There are so many stories of people who wound up in hot water by just making honest mistakes and screwing up and running afoul of basic privacy laws, which in a lot of cases in mental health, are much more strict with much greater consequences than HIPAA.
“So when you mess up, you can not only lose your insurance, but also your license.”
Yet, the abundance of caution was being challenged by patient expectations.
“Patients have come to expect electronic communications as a standard thing they can get from therapy, whether it’s text reminders, or simple email exchanges about providing a form,” said Jason. “So we felt like we were getting too far behind the times in terms of what people expected, but we couldn’t find a solution that was affordable and practical.”
HIPAA compliant email without disruption or comparison
The problem with most secure email platforms, was the extra steps that would interrupt workflows and necessitate extra training and management.
“We knew if we were going to do this at all, that we needed something that created virtually no disruption, even if we’re not using it that often,” said Jason. “Because therapists, like other medical providers, run on very, very thin margins. We don’t have a lot of extra time to screw around with things, and need it to be super simple.”
Fortunately, Jason was referred to Paubox by a trusted colleague who was already a customer.
“A colleague in another part of the country had been using G Suite paired with Paubox and told me about her experience with it, and that’s what led me to Paubox,” Jason said.
That vote of confidence and a lack of competitors meeting his requirements made the choice of utilizing Paubox easy.
“I don’t remember what specific services I was comparing, I just remember them seeming either too complicated in the reviews I read, or at a price point that didn’t make sense for us,” stated Jason. “There really didn’t seem to be a whole lot of comparison to Paubox.”
The biggest differentiator being how seamlessly Paubox works.
“Just the fact that it operates in the background, everyone gets a little footer on their email showing that it’s encrypted. But other than that, there are no extra steps. That was the whole thing for us, that it was that simple,” said Jason.
“As the business owner, what I notice whenever I introduce a new methodology, or a new service, or a new technology, is how much blowback do I get from my employees?” said Jason. “But I got virtually no blowback from my employees except for the initial change to G Suite. And that was short-lived. They saw it was virtually identical to regular Gmail.”
“We feel secure about what we’re sending and receiving and our patients are happy to be able to send something to us or receive a form from us,” continued Jason. “I feel much more secure knowing that all of my people are following the rules, doing it in a safe way, and even if our clients aren’t particularly aware of specific risks, we’ve got them covered.”
About The Colorado Center for Clinical Excellence
The Colorado Center for Clinical Excellence is a group of Denver psychologists and psychotherapists who provide exceptional therapy by measuring their outcomes, using diverse treatment approaches, and honoring their clients’ preferences.
Seamless secure email that doesn’t disrupt workflows
- Simplicity of sending encrypted emails
- Ease of integration with G Suite