The largest home healthcare provider in Massachusetts, Nizhoni Health keeps everyone in the loop with Paubox – the only seamless, HIPAA-compliant email solution on the market.
Nizhoni Health is a Massachusetts-based provider of home health services, including skilled nursing and home-based physical, occupational, and speech therapy services. Its expert team of home healthcare professionals helps patients with chronic illness, people facing psychiatric issues, or those recovering from hospitalization live at home safely and independently. More patients and families trust Nizhoni Health for home health care and home therapy services than any other provider in the state.
Using Paubox Suite Plus, Nizhoni Health has been able to send HIPAA-compliant emails and protect the organization’s inboxes from spoofing, phishing, and other cyber threats. In the past 12 months, Paubox Suite has securely encrypted 185,235 emails sent by the Nizhoni team. Paubox Suite also filtered out 620 phishing emails and 1,487 emails containing viruses from the 166,602 emails Nizhoni Health received.
- Founded in 2000
- 5 locations
- Paubox customer since 2018
- Nizhoni Health
- Quickly share information with employees about COVID-19 best practices
- Securely send and receive updated information from the Department of Public Health (DPH) and MassHealth
- Communicate with vendors to ensure a strong supply chain
- Protect the organization from spoofing emails and cyber attacks
Up-to-date technology is at the center of Nizhoni Health’s ability to provide quality health care at home. But to make that happen, Nizhoni must communicate not only with employees, but with a range of other stakeholders, including vendors and state health agencies. Many of these organizations use outdated technology – fax and paper mail, in particular – to stay HIPAA compliant.
Just as important as HIPAA compliance – and just as complex – is the need to maintain robust cybersecurity. Hackers are constantly probing healthcare organizations for weaknesses in the hope of stealing protected health information (PHI). As part of its commitment to caring for patients, Nizhoni Health wants to prevent possible breaches as effectively as possible.
But in 2018, Nizhoni Health found a way to solve both problems: Paubox. Today, Nizhoni uses Paubox Encrypted Email and Paubox Inbound Security to enable secure, two-way communication with anyone, including employees, governing bodies, and medical supply vendors. Providing essential communications via email has helped Nizhoni’s employees keep patients safe – and it has helped drive smart statewide COVID-19 policy as well.
With the emergence of coronavirus, it has become more important than ever to communicate quickly and easily with stakeholders. Paubox Encrypted Email removes the barriers to transmitting PHI via email – it is a HIPAA compliant email solution that does not require email recipients to log into a portal to view their messages. And on the receiving side, Paubox Inbound Security blocks spoofing emails before they land in Nizhoni Health’s inbox, preventing the organization from falling victim to a cybersecurity breach.
Paubox offers all of the security of a portal-based solution, but without the hassle. “Everyone hates the portals, from providers to other healthcare organizations. As soon as you need to go through a portal, that’s a dead end. You don’t communicate,” said Dave Ledoux, VP of technology services at Nizhoni Health.
Throughout the COVID-19 crisis, Nizhoni Health has been using Paubox secure email to share best practices with employees and provide recommendations to state agencies that help to shape health policy. Sending seamless, HIPPA-compliant email has helped Nizhoni share timely updates, helping employees to care for vulnerable patients safely and effectively, saving lives and keeping people out of the hospital.
Paubox Inbound Security protects Nizhoni Health from all spoofing and phishing attacks, including those that have cropped up since the COVID-19 pandemic began. Ledoux explained, “Having zero spoof emails penetrate our system makes it so my help desk never gets forwarded some fishy-looking nonsense about needing to send a wire transfer right away to maintain compliance, or to send our bank account and routing number in order to ship your ‘essential medical supplies.’ All the work was done silently in the background with Paubox to protect my entire employee base.”
Benefits of Paubox Secure Email for Nizhoni Health
- Security. Paubox is the only secure email vendor on the market with HITRUST CSF certification, which Ledoux said was “pivotal” in Nizhoni’s decision to trust Paubox with its PHI.
- Portal free. Paubox offers a seamless solution that we’re all familiar with: email. “The lack of a gateway makes it the most powerful solution available,” Ledoux said.
- Easy to use. With Paubox, there’s no need to conduct training or troubleshooting – the Paubox team walks each client through the simple integration process, and from there, it’s as easy as sending email.