# Let staff release their own quarantined email

> Quarantine reports show each person the email Paubox held for them. If something legitimate was caught, they can release it in one click, without logging in or opening a ticket with IT.

**Product:** Inbound Email Security  
**Page:** https://www.paubox.com/solutions/use-cases/let-staff-release-quarantined-email  
**Category:** Inbound Email Security

## Fewer tickets, same protection

When only IT can release held email, every false positive becomes a ticket, and the pressure builds to loosen the filters. Paubox sends each person a report of what was held for them, with one-click release, allow and block. Administrators choose which quarantine categories appear in the reports, so the riskiest messages stay with IT.

## How it helps

### One click
Staff release, allow or block a held message right from the report email

### IT sets the limits
Administrators decide which quarantine categories staff can see and act on

### Every release recorded
Releases and blocks are logged in Action History, so IT can see what happened and when

## Who this is for

IT teams of one or two people, organizations with staff who can't afford to miss a referral or lab email, and anyone who has loosened a filter to stop the complaints.

## Prompt you can paste into an AI assistant

```text
Our IT team spends a lot of time answering 'where's my email' questions. Explain how Paubox quarantine reports work, what my staff could release on their own, and what control IT keeps over what gets released.
```

## Get started

Sign up for Paubox Email Suite Plus, which adds AI-powered inbound email security to Standard. Email Suite plans include a 14-day free trial.

- Start for free: https://next.paubox.com/signup?order_name=paubox_suite_order&plan_name=plus&unit_count=5&plan_type=annual
- See all use cases: https://www.paubox.com/solutions/use-cases
- Pricing for every plan: https://www.paubox.com/pricing.md

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