Some covered entities prefer using visual voicemail transcriptions rather than listening to a voicemail message. While it can be a time-saver, it can also become a HIPAA compliance issue. Covered entities should consider how to use visual voicemail transcriptions without violating HIPAA security standards.
One potential option is Vxt. Let’s review if it is compliant with HIPAA.
Is Vxt HIPAA compliant?
Vxt offers voicemail transcription services. It claims that in-transit data and data at rest are encrypted and secure. While encryption can be a technical safeguard to securing protected health information (PHI), covered entities should also consider other factors before choosing Vxt.
Voicemails often contain PHI, which means that third-party vendors that handle voicemail are considered business associates. This means that business associates have an obligation to protect PHI under the HIPAA Privacy Rule.
Covered entities will need confirmation from business associates that they are taking the necessary steps to ensure HIPAA compliance. This confirmation occurs when a business associate agreement (BAA) is signed. The BAA is a legal document that covers what business associates are responsible for in protecting PHI it collects, stores, or transmits.
If there is no BAA in place, the business associate isn’t a HIPAA compliant vendor.
Vxt is not a HIPAA compliant vendor. The company doesn’t appear to want to participate in a BAA, which automatically excludes it from consideration for HIPAA-regulated entities.
Consider Paubox for HIPAA compliant voicemail transcriptions
If you’re looking to enable voicemail transcriptions in a HIPAA compliant manner, look no further than Paubox Email Suite. Along with enabling you to send HIPAA compliant email directly to your patients, it leverages email AI to send voicemail transcriptions securely to your inbox.
Our HITRUST CSF certified software provides a BAA for all plans. So you can rest assured that PHI is protected when you use Paubox.