HIPAA (the Health Insurance Portability and Accountability Act of 1996) is U.S. legislation created to improve healthcare standards.
We know the HIPAA industry is vast and that it is important to easily communicate while remaining HIPAA compliant.
SEE ALSO: HIPAA compliant email
Today, we will determine if Switch is HIPAA compliant or not.
Switch is a direct mailing automation service developed by the Quadient team. Quadient specializes in mailing equipment, business process automation, and customer experience management.
The idea is for SMBs (small and midsize businesses) to use Switch to program and control mail just like email.
Mail can be easily and remotely printed, sent, and tracked to any address within the U.S.
Switch and the business associate agreement
A major part of HIPAA compliance is ensuring a business associate will sign a business associate agreement (BAA). A business associate is a person or entity that performs certain functions or activities that involves the use or disclosure of PHI.
In this instance, Switch is a business associate of a healthcare organization if it accesses any electronic PHI (ePHI), like an address.
RELATED: Is a name PHI?
While there is no mention of a BAA on the Switch or Quadient websites, HIPAA is mentioned several times. Moreover, a Quadient blog about HIPAA compliance says that customers should contact a compliance specialist to learn more.
Switch and HIPAA direct mail marketing
The HIPAA Privacy Rule defines marketing as “a communication about a product or service that encourages recipients of the communication to purchase or use the product or service.” HIPAA compliance for marketing concerns both stored and transmitted information.
Switch emphatically states, “Our mailing process uses secure data encryption technology and is completely automated with no human interaction.”
Finally, there are several mentions of Switch documents (whether process, stored, or printed) being compliant with HITRUST, SOC (System and Organization Controls) 2 Type 1, HIPAA, and Cloud Security Alliance, along with others. Unfortunately, there are no specifics of how compliance is achieved.
Is Switch HIPAA compliant?
The BAA is a key component of HIPAA compliance and Switch does not mention a BAA though HIPAA and compliance is mentioned several times.
Switch may be HIPAA compliant; organizations should speak to a Quadient specialist to learn more.
HIPAA compliant email marketing
Healthcare providers know that clear and efficient communication with patients is a key component of running their practice. Email marketing can be a compliment or replacement to direct mail marketing to promote your business.
Paubox Marketing allows you to securely communicate with patients about:
- Appointment reminders
- Patient feedback
- Treatment information
- And many more uses
Paubox is dedicated to providing the highest quality of security to healthcare providers. Our products are HITRUST CSF certified which means we have met key regulatory requirements and industry-defined requirements and are appropriately managing risk.