Is InstaVoice HIPAA compliant?

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Is InstaVoice HIPAA compliant? - Paubox

Healthcare professionals want HIPAA compliant voicemail transcriptions. But while reading your voicemails instead of listening to them may keep sensitive information more secure, it’s important to choose visual voicemail providers that are HIPAA compliant.

Let’s review InstaVoice and see if it meets HIPAA security standards. 

Is InstaVoice HIPAA compliant?

The first consideration a covered entity needs to make when choosing a provider is if it is willing to participate in a business associate agreement (BAA). Any third-party provider that stores, transmits, or has access to protected health information (PHI) is considered a business associate, and it has an obligation under HIPAA to keep PHI secure.

InstaVoice makes no indication on its website that it is willing to sign a BAA. Its privacy policy says:

We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk . . . Please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

InstaVoice is also not willing to put in technical safeguards that are considered standard for HIPAA compliance. Its privacy policy further mentions that “electronically stored personal information” is unencrypted. Since InstaVoice doesn’t encrypt sensitive data or have a reasonable alternative, it doesn’t meet HIPAA security standards.

Conclusion

InstaVoice isn’t HIPAA compliant. The company doesn’t appear willing to participate in a BAA and won’t ensure or warrant the security of any information sent to them. This makes it a non-compliant provider.

Use HIPAA compliant voicemail transcriptions

However, it doesn’t have to be difficult to find a HIPAA compliant way to receive voicemail transcriptions. Paubox Email Suite not only enables you to send HIPAA compliant email directly to patients, but it also leverages email AI to send voicemail transcriptions securely to your inbox along with the audio file attached.  

Paubox can also increase your operating efficiency by using RPA and workflow automation to automate various administrative tasks. It also creates an email archive under a single data warehouse

Our HITRUST CSF certified software provides a BAA for all plans. If you’re looking for a seamless way to integrate HIPAA compliant email security into your process, check out Paubox Email Suite.

Let Paubox automate your business today.
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Sara Nguyen

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