CareCloud offers many services, including scheduling software. Scheduling a doctor’s appointment with a few clicks is convenient and easy, but you can’t use just any scheduling software. It’s incredibly important to choose a HIPAA compliant vendor.
Let’s review CareCloud and if it could comply with HIPAA guidelines.
CareCloud and the business associate agreement
Scheduling software like CareCloud is considered a business associate because it could potentially receive protected health information (PHI) like email addresses, names, or phone numbers. Therefore, you must use scheduling software that will sign a BAA.
CareCloud is willing to participate in a BAA, according to its terms and conditions.
CareCloud and data security
CareCloud says its cloud-based software is HIPAA compliant, but what does that mean? Some security measures that CareCloud have include:
- Industry encryption during transmission
- Commercial-grade firewall
- Maximum-security data centers in multiple locations
- Customer data stored in a backup database server
- Security clearance to prevent data from being seen by unauthorized employees
- Password complexity requirements
- Session lockouts
- Two-factor authentication
While CareCloud has many features to be HIPAA compliant, covered entities still retain full control over configuring settings and ensuring security matches their needs and HIPAA guidelines.
Is CareCloud HIPAA compliant?
Yes, CareCloud can be HIPAA compliant. The company is willing to sign a BAA, which is a necessity for compliance with HIPAA. It also has many security features to ensure the protection of PHI.
How Paubox can help with HIPAA compliance
Paubox Email Suite Plus can ensure that your employees are sending HIPAA compliant email. We use the most up-to-date security tools and encryption to ensure emails are sent safely and securely. Paubox seamlessly integrates with email providers like Google Workspace or Microsoft 365. You can send emails directly to your patients’ inbox with no client portals or passwords needed.
Besides ensuring the safe transmission of data, we also take preventative measures to stop threats from accessing your network. Our robust inbound security tools stop phishing, spam, viruses, and malware from reaching your employees’ inbox. Our patented ExecProtect feature also blocks display name spoofing emails.