Chris Cruttenden: What is an inappropriate referral?

Featured image

Share this article

Chris Cruttenden: What is an Inappropriate Referral? - Paubox

The mother of all healthcare conferences, HIMSS Annual, went down this month at the Venetian in Las Vegas. At least 40,000 people descended upon the Sands Expo Center to network, learn and probably do a bit of gambling.

Chris Cruttenden: What is an Inappropriate Referral?

While there, we setup an impromptu interview center outside Palazzo Ballroom L.

My friend Chris Cruttenden, President of Safety Net Connect, stopped by to catch up.

Here’s a transcript of our conversation around the question, “What is an inappropriate referral?”

Hoala Greevy: What would be an example of an inappropriate referral?

Chris Cruttenden: Typically in some of the systems, the physician is fairly busy, they still use some archaic systems like a fax. Somebody would come in and be complaining about a rash on their arm and he’s like, “Oh I don’t know, you need to see the dermatologist.” He’d give it to the nurse, the nurse would fax it over, get an auth, they would go have to see the dermatologist.

In our system, they would take a picture, ask a question, “Can I resolve this here or do I need to send them to the dermatologist?” We ask them questions like, “Have they changed the soap, have they been hiking in a place where maybe they got poison oak?” Through the process of education elimination, probably that patient would get help and not need to do an extra visit at the dermatologist.

SEE ALSO: Chris Cruttenden: HIMSS18 Interview with Safety Net Connect

HIMSS18

The HIMSS Annual Conference & Exhibition brings together 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Exceptional education, world-class speakers, cutting-edge health IT products and powerful networking are hallmarks of this industry-leading conference.

Try Paubox Email Suite for FREE today.
Author Photo

About the author

Hoala Greevy

Founder of Paubox. Kayak fishing when I can. Native Hawaiian CEO.

Read more by Hoala Greevy

Get started with
end-to-end protection

Bolster your organization’s security with healthcare’s most trusted HIPAA compliant email solution

The #1-rated email encryption 
and security software on G2

G2 Badge: Email Encryption Leader Fall 2022
G2 Badge: Security Best Usability Fall 2022
G2 Badge: Encryption Momentum Leader Fall 2022
G2 Badge: Security Best Relationship Fall 2022
G2 Badge: Security Users Most Likely to Recommend Fall 2022
G2 Badge: Email Gateway Best Relationship Fall 2022
G2 Badge: Email Gateway Best Meets Requirements Fall 2022
G2 Badge - Users Most Likely to Recommend Summer 2022
G2 Badge: Email Gateway Best Results Fall 2022
G2 Badge: Email Gateway Best Usability Fall 2022
G2 Badge: Email Gateway Best Support Fall 2022
G2 Badge: Email Gateway Easiest To Use Fall 2022
G2 Badge: Email Gateway Easiest Setup Fall 2022
G2 Badge: Email Gateway Easiest Admin Fall 2022
G2 Badge: Email Gateway Easiest to do Business with Fall 2022
G2 Badge: Email Gateway Highest User Adoption 2022
G2 Badge: Email Gateway High Performer Fall 2022
G2 Badge: Email Gateway Momentum Leader Fall 2022
G2 Badge: Email Gateway Most Implementable Fall 2022
G2 Badge: Email Gateway Users Most Likely to Recommend Fall 2022