Dr. Stason Shishido is a renowned dentist that has been practicing in the San Jose, CA area since 1992.
Dr. Shishido's practice includes three dentists who are devoted to comprehensive and preventive patient care in a compassionate and friendly environment.
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Company snapshot
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- Founded in 1992
- From Hawaii, based in Bay Area
- Paubox customer since 2015
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Industry
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Use case
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Send HIPAA compliant, encrypted email by default
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Goals
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Used solution
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Favorite features
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- Excellent customer service
- Seamless setup and implementation
- Ease of use
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Challenge
Before Paubox, Shishido emailed his patients using The Online Practice, a company that hosts dental websites.
However, concerns over potential HIPAA violations led Shishido to search for a HIPAA compliant email solution.
What Shishido did next was what many would do – he Googled encryption services. Paubox was quick to find, being amongst the first few search results for email encryption.
Solution
Shishido was drawn to Paubox because he noticed Paubox had a Hawaiian-sounding name. Being born and raised in Hawaii, he was intrigued to learn more.
Upon reading that Hoala Greevy, our founder and CEO, is from Hawaii and has extensive experience in the email industry, Shishido was impressed.
But what made him easily choose Paubox over other solutions was how easy it is to work with the Paubox team.
“From Hoala on down . . . everyone is genial, courteous, extremely knowledgeable and so helpful,” Shishido said. “I am ‘technically-challenged’, but they are always able to walk me through the most difficult issues, or fix them on their own.”
At Paubox, we pride ourselves on a seamless user experience for both the senders and recipients of encrypted email. Our technology allows users to send an email like an ordinary email, without the use of plug-ins, add-ons, or extra steps. Likewise, recipients can open secure emails without the use of email portals or extra passwords.
Paubox uses transport layer security (TLS) encryption and is HITRUST CSF certified.
Secure encryption and easy implementation
With Paubox Email Suite Plus, Shishido and his office can communicate effectively without worrying about email encryption.
Furthermore, Paubox’s dedicated customer success team made implementing Paubox “flawless,” according to Shishido.
“Everything was handled by the people at Paubox so very little effort was necessary on our part to have things initiated. Anyone who may require encryption for their business or personal needs would benefit from Paubox.”
Results
In the past 12 months alone, Paubox has encrypted nearly 5,000 emails sent by Shishido's team. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.
In addition, Paubox blocked 21 emails containing viruses, and 18 phishing attempts, any one of which could have led to a security breach and a hefty HIPAA fine.
This goes to show you that even small businesses can be a target for cybercrime. Luckily Paubox can help.
