- Paubox customer since January 2019
Using Paubox Email API, Radix Health helps doctors manage their case loads and avoid any undue risk to themselves or their staff during the coronavirus pandemic.
Radix Health helps healthcare providers optimize every step of a patient’s appointment journey – from alerting patients about care they need, to helping them find the right provider, to scheduling appointments.
The company takes the busy work out of getting patients in the door so doctors can focus on the hard work of keeping them healthy.
Were it not for the Paubox Email API, “Providers would rely on mass emails, which would be really complex . . . There are enough COVID emails floating around without sending out a blast email to your entire patient panel. So [Paubox] allows you to have targeted messaging, and just for the sanity of everyone using email, sending it to the right people with the right message is really important.Akshay Birla, Radix’s VP of Sales & Marketing
Doctors are doing what they can to maintain their patients’ access to care while minimizing the risk to their own health, their staff’s health, and the health of other patients at their facility.
We recently talked to Akshay Birla, Radix’s vice president of sales and marketing, about what his team has been doing to help doctors. He explained, “Providers have a really difficult balancing act to do at this time. No practice we work with has said, ‘We’re shutting shop.’ They are just trying to think through how best they can serve their patient population.”
Radix has been using email powered by Paubox Email API to send alerts prior to appointments, asking patients to reschedule if they have any COVID-19 symptoms.
Patients with suspicious coronavirus symptoms can respond directly to the email from their doctor in a secure fashion to reschedule their appointment after a two week waiting period has passed.
This way, Radix Health makes sure people who might be infected will not show up to their appointments and put others at risk.
Akshay said, “We’ve been able to help load balance for providers . . . Patients aren’t showing up when they’re not supposed to. At the same time, as slots open up, other patients who were on a waiting list can get it.”
Were it not for Paubox, “Providers would rely on mass emails, which would be really complex,” Akshay explained. “There are enough COVID emails floating around without sending out a blast email to your entire patient panel. So this allows you to have targeted messaging, and just for the sanity of everyone using email, sending it to the right people with the right message is really important.”
The Radix team has also updated its software for call centers with new COVID-19 procedures. The protocol now includes questions that phone operators should ask to screen patients for symptoms before making an appointment.
“It’s no longer business as usual for them, but care teams want to make sure they are providing care to their patients,” said Akshay. “One thing we’ve done is ask a couple questions during the scheduling process that enable patients to schedule telehealth appointments when possible, so that patients are still being seen quickly and in a safe manner.”
“When you have a high volume contact center, every single second really matters. And so we’re able to automate a lot of that for them,” added Akshay.
In the past 12 months, Radix Health has transmitted over 2,133,235 emails with the help of the Paubox Email API. That's over two million points of contact that doctors had with patients regarding the COVID-19 health crisis and anything else they need.