Customer Stories
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About Employee Assistance of the Pacific

More and more companies are taking proactive steps to make sure their employees have the support they need to be productive in the workplace.

Part of this is offering employee wellness plans which often include mental health services.

Employee Assistance of the Pacific provides professional counselors to over 200 businesses, including non-profits, government agencies, labor unions, and educational and professional organizations in the state of Hawaii.

Counselors provide workplace consultation and employee therapy services.

Paubox is truly the simplest way I’ve found to make sure all our healthcare information stays protected and we meet our contractual and ethical responsibilities.
Dave Mitchell, General Partner, Employee Assistance of the Pacific

Company Snapshot

Paubox Email Suite Plus Goals

  • Adopt an easy-to-use email security solution
  • Increase workflow efficiency and improve customer service
  • Provide robust inbound email security protection from phishing, malware, and email bomb attacks

Challenge

Maintaining HIPAA compliance while managing customer communication was becoming a burden for EAP. Especially when it came to sending HIPAA compliant email.

Other email encryption services were cumbersome to use, and recipients needed to go through multiple steps to view messages and attachments.

Solution

After looking at several email encryption solutions, a business partner referred EAP to Paubox. Dave Mitchell, EAP general partner, was impressed by how easy it was to use.

It took just two hours to get EAP set up and sending encrypted email.

“All of our email is now automatically encrypted without any extra hoops to jump through,” said Mitchell. “Also, our customers and affiliate counselors can just reply to one of our encrypted emails to send us something safely.”

EAP is now happy to return the favor and recommend Paubox as a way to easily secure email.

“Paubox is truly the simplest way I’ve found to make sure all our healthcare information stays protected and we meet our contractual and ethical responsibilities,” said Mitchell.

Results

In the past 12 months alone, Paubox has encrypted over 7,000 emails sent by 5 EAP staff members. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.

In addition, Paubox blocked 80 emails containing viruses, and 21 phishing attempts, any one of which could have led to a security breach and a hefty HIPAA fine.

This goes to show you that even small businesses can be a target for cybercrime. Luckily Paubox can help.

Try Paubox Email Suite Plus for FREE today.