- 1 location
- Paubox Email Suite customer since 2017
Christie Clinic is one of the largest physician-owned, multi-specialty group medical practices in Illinois. The company invests in innovative technology to make healthcare easier for doctors, patients, and all involved.
With over 40 departments and 35 specialties, countless sensitive emails were being sent daily.
When its previous email encryption solution wasn’t measuring up to its other top tier technology, Christie Clinic began to look for a more fitting solution.
We got a nice, secure solution that doesn’t require any portals. Life’s good. Senders send messages without having to think about it. Receivers get messages without having to think about it. It’s a really seamless integrated solution that has made life a lot easier for all of my users.Scott Segerstrom, Information Systems Director, Christie Clinic
Scott Segerstrom, information systems director of Christie Clinic, began to notice a disparity between the facility's previous email encryption provider and Paubox.
“As time went on, I was noticing that some of my hospital partners were sending me messages from another secure solution that didn’t require me to go to a portal. It just showed up in my inbox just like a regular email would,” Segerstrom said. “So I started looking around. I was like, ‘If they can do that, how can I do that?’”
Christie Clinic prides itself on utilizing cutting-edge technology to streamline the healthcare process for physicians and patients. However, the inability to provide seamless email encryption caused friction for Christie Clinic’s staff.
During his search for a more modern HIPAA compliant email solution, Segerstrom had an auspicious phone call with his sister. His sister, the head of IT for an attorney’s group, was a Paubox Email Suite customer. She shared information about Paubox’s seamless experience for sender and recipient with Segerstrom.
His sister worked with attorneys while Segerstrom worked with doctors, but the need for privacy and security remained the same. Thanks to his sister’s referral, Segerstrom found the secure email encryption tool that he wanted.
“We got a nice, secure solution that doesn’t require any portals,” Segerstrom said. “Life’s good. Senders send messages without having to think about it. Receivers get messages without having to think about it. It’s a really seamless integrated solution that has made life a lot easier for all of my users.”
After Paubox’s easy implementation, requiring little user training for Christie Clinic staff, Segerstrom’s team validated his decision by commenting on Paubox’s ease of use.
“After we launched Paubox, I walk by the desk and [one of the administrative secretaries] looks at me and she goes, ‘Paubox, I’m loving it!’ And so when I get that from an administrative secretary that they don’t have to think about it, they like the way that it works, there’s seamless integration – that’s just validation that I made the right decision.”
In the past 12 months alone, Paubox has encrypted over 700,000 emails sent by 693 staff members at Christie Clinic. Since Paubox Email Suite encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.