- Locations: based in greater San Antonio and El Paso area
- Paubox customer since 2016
Based in Texas, Centric Physicians provides healthcare to patients in assisted living and independent living communities, skilled nursing and long term care facilities, acute rehab facilities, long term acute-care hospitals, and acute care hospitals. It focuses primarily on patients age 45 and above.
Paubox is a very affordable solution and ensures we have HIPAA compliant communication both within our company and to those outside.Scott Steele, Chief Operating Officer, Centric Physicians
Like so many healthcare providers, concerns over patient privacy had made Centric Physicians cautious when adopting new technology. With many HIPAA compliant products, the hassle of integration and concerns over user error can often outweigh the benefits of using the technology.
However, leaving secure communications to just phone and fax was becoming too inefficient, and a solution needed to be found.
The team had been using standard email for communication that didn’t contain protected health information (PHI). Based on this experience, staff could imagine how implementing a blanket, HIPAA compliant email solution could improve operations.
After researching options online, Centric Physicians chose to implement Paubox Email Suite Plus.
Paubox uses transport layer security (TLS) encryption and is HITRUST CSF certified. The company's email solutions don't use portals and they don't rely on specific keywords in the subject line; every email is encrypted automatically. Recipients receive an email directly to the inbox, no password required.
Oftentimes, the hard part of implementing new security measures comes after choosing a vendor and starting to do the work of integrating the software. With Paubox, that wasn’t the case. In just a few hours, Centric Physicians was able to send HIPAA compliant email by default.
“This was a turn-key solution for us,” said Centric Physicians' chief operation officer Scott Steele. “The onboarding experience was extremely easy and satisfying.”
Since starting with Paubox, Centric Physicians has been able to greatly improve its customer service by opening up email as another channel for communications, something patients and clients appreciated.
“Paubox is a very affordable solution and ensures we have HIPAA compliant communication both within our company and to those outside,” said Steele.
In the past 12 months alone, Paubox has encrypted over 30,000 emails sent by 63 Centric Physicians staff members. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.