Paubox blog: HIPAA compliant email made easy

Is Tucows HIPAA compliant? (2024 update)

Written by Tshedimoso Makhene | March 16, 2017

Tucows initially gained recognition as one of the largest domain registrars globally, offering domain registration, domain management, and related services to individuals and businesses. Its offerings may extend into the healthcare industry, which increasingly relies on digital platforms to run its operations. Further inquiry is necessary regarding Tucows' use by healthcare professionals, as they do not mention a BAA.

 

What is Tucows?

Tucows Inc. is a telecommunications and Internet services firm that has made its shares available for public trading. Its headquarters are in Toronto, and it has earned recognition as one of the largest global domain registrars while additionally managing OpenSRS and Hover subsidiaries.  Tucows offers hosted email through OpenSRS.

 

Tucows and business associate agreements (BAAs)

BAAs serve as a crucial mechanism for ensuring that third-party entities handling protected health information (PHI) on behalf of covered entities uphold the security and privacy standards mandated by the Health Insurance Portability and Accountability Act (HIPAA). They outline obligations, responsibilities, and liabilities, enhancing overall compliance and the protection of sensitive healthcare information.

Tucow's email services are likely to be classified as a business associate when used in healthcare settings, as they may entail PHI when utilized by healthcare practitioners and organizations.

Upon reviewing their privacy policy, there is no mention of their willingness to sign a BAA or comply with HIPAA regulations.

Go deeperHow to know if you’re a business associate

 

Tucows and data security

Data security ensures data is protected from unauthorized access. Data security safeguards sensitive information; maintains privacy; protects against breaches; and ensures trust, integrity, and reliability in digital operations. 

Their privacy policy states that Tucows ensures the security of your data through measures such as encryption, password protection, and by implementing “security safeguards appropriate to the sensitivity of the information.”

 

Is Tucows HIPAA compliant?

While Tucows offers security features such as encryption and password protection, their lack of clarity regarding BAAs and the absence of specific HIPAA-related measures raises questions about their full compliance with HIPAA regulations. As a result, Tucows may not be HIPAA compliant.

 

Understanding HIPAA Compliance

HIPAA compliance extends beyond just technical safeguards and software solutions. When evaluating a tool's or service's compliance, consider the following:

  • Technical safeguards: While tools like Tucows play a crucial role, other technical measures, such as HIPAA compliant email, are equally vital.
  • Employee training: Ensuring all staff members are well-versed in HIPAA regulations and best practices is paramount. Regular training sessions can help prevent unintentional breaches.
  • Regular audits: Regular audit checks of all systems and processes ensure that they remain compliant and adapt to any changes in regulations or technology.
  • Data access controls: Implementing stringent controls on who can access protected health information and under what circumstances is a cornerstone of HIPAA compliance.