by Hoala Greevy Founder CEO of Paubox
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Is SalesLoft a HIPAA compliant cloud vendor?

by Hoala Greevy Founder CEO of Paubox

Is SalesLoft a HIPAA Compliant Cloud Vendor? | Paubox

We’ve been seeing more vendors, customers, and prospects asking about HIPAA compliant services.

Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if they are able to use SalesLoft in a HIPAA compliant manner.

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector.

Today we will determine if SalesLoft offers HIPAA compliant service or not.


SalesLoft is a sales engagement platform. Its first product focused on sales development and it has since expanded its platform to offer functionality for an entire sales organization.

The company was founded in 2011 and is headquartered in Atlanta.

What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information (PHI) for a Covered Entity.

In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule

Read full article: What does it mean to be a Business Associate?

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Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement (BAA) must be in place.

A BAA is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance.

At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions

SalesLoft and the Business Associate Agreement

We checked the SalesLoft site for mention of their ability to sign a Business Associate Agreement (BAA).

We were not able to find any relevant information on their site regarding their ability to sign a BAA or their stance on HIPAA compliance.

For example, while the SalesLoft Security & Compliance page mentioned GDPR, SOC 2 Type 2, and CCPA readiness, there was no mention of their stance on HIPAA.

In addition, their Terms of Use and Privacy Policy pages also turned up no relevant results.

Does SalesLoft offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate.

We were able to learn the following about SalesLoft and its stance on HIPAA compliance:

  • We could not find any mention of HIPAA or a BAA on the SalesLoft Security & Compliance page.
  • We also could not find any mentions of HIPAA or BAA on their Privacy Policy and Terms of Use pages.

Conclusion: SalesLoft makes no mention of their ability to sign a BAA. We therefore conclude they should not be used as a HIPAA compliant cloud service.

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