by Hoala Greevy Founder CEO of Paubox
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Is Zoom Rooms a HIPAA Compliant Cloud Service?

by Hoala Greevy Founder CEO of Paubox

Is Zoom Rooms a HIPAA Compliant Cloud Service? | Paubox

We’ve been seeing more vendors, customers, and prospects asking about HIPAA compliant services. This is especially true now as we see an accelerated, long overdue adoption of digital transformation in healthcare.

Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if they are able to use Zoom Rooms in a HIPAA compliant manner.

SEE ALSO: Zoom HIPAA Compliance: The Ultimate Guide

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector.

Today we will determine if Zoom Rooms offers HIPAA compliant service or not.

Zoom Rooms

Zoom Rooms is a combination of Zoom software and physical conference room hardware. By configuring conference room hardware to run with Zoom, the goal of Zoom Rooms is to integrate video and audio into conference room equipment and calendar systems.

See Also: Can I use Zoom and be HIPAA Compliant? (2020 Update)

What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information (PHI) for a Covered Entity.

In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule

Read full article: What does it mean to be a Business Associate?

Secure email for modern healthcare. Right out of the box.

Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement (BAA) must be in place.

A BAA is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance.

At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions

Zoom and the Business Associate Agreement

We checked Zoom’s site for mention of their ability to sign a Business Associate Agreement (BAA).

We found the Zoom for Healthcare page, which spells out:

  • HIPAA compliant Zoom starts at $2,400 per year
  • Zoom will sign a BAA with a “HIPAA enabled plan”

In the Zoom Help Center, we also found an FAQ article called, HIPAA Business Associate Agreement (BAA). There are a few configuration settings in Zoom that are applied to HIPAA enabled plans:

  • Require encryption for 3rd Party Endpoints (H323/SIP) is enabled all account members
  • Cloud recordings are disabled
  • Device and user information is removed logging and reporting
  • Encrypted Chat is be enabled by default

Is Zoom Rooms a HIPAA Compliant Cloud Service? | Paubox


Furthermore, last week we reached out to Zoom support to inquire whether Zoom Rooms lies within scope of the Zoom Business Associate Agreement. The answer is yes.

Is Zoom Rooms a HIPAA Compliant Cloud Service? | Paubox

 Is Zoom Rooms a HIPAA Compliant Cloud Service? | Paubox

Does Zoom Rooms offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate.

We were able to learn the following about Zoom Rooms and its ability to be considered a HIPAA compliant solution:

  • Zoom is willing to sign a BAA with its customers
  • The BAA is included as part of Zoom’s HIPAA enabled plan and does include different pricing and configuration settings
  • Zoom Rooms is considered as within scope of the Zoom BAA

Conclusion: Zoom Rooms can be configured as a HIPAA compliant service.

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