Is TrueConf HIPAA compliant? (2025 update)

TrueConf is a video conferencing platform that enables organizations to host secure, high-quality virtual meetings, webinars, and telehealth consultations. With TrueConf, healthcare providers can connect patients with medical professionals for check-ups, examinations, and emergency care while operating within their own private networks.

Is TrueConf HIPAA compliant? No, based on our research, TrueConf may not sign a BAA and therefore cannot be HIPAA compliant.

Will TrueConf sign a business associate agreement (BAA)?

TrueConf’s HIPAA compliance statement does not specify whether they sign a business associate agreement. Without a BAA, the platform cannot be used for HIPAA-covered purposes, even if the security features meet HIPAA requirements. You should contact TrueConf directly to confirm their BAA policy.

What does TrueConf’s HIPAA support cover?

While no formal BAA terms are publicly available, TrueConf states that it supports HIPAA standards through:

• Operation in private networks monitored by clients
• Secure connection via SSL/TLS protocols
• AES-256 encryption for video, audio, and content streams
• Login name and password authentication with administrator management
• Host controls to disconnect participants or terminate sessions
• Protection against cyberattacks through local network or VPN deployment
• Audit trails and extensive logging of usage and meeting management
• Integrity protection via proprietary TCP-based protocol with SSL/TLS and AES-256 encryption
  
  

Conclusion

TrueConf may be HIPAA compliant from a technical standpoint, offering strong encryption, authentication, and audit logging features. However, HIPAA-covered entities must confirm whether TrueConf will sign a BAA before using it with ePHI. Without a signed BAA, the software cannot be considered fully HIPAA compliant for healthcare use.

FAQs

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information. HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.