Setmore is an online appointment scheduling platform that allows businesses, including healthcare providers, to manage bookings, automate reminders, and integrate with calendars and payment systems. It also offers telehealth integrations, staff scheduling, and client notifications.
Yes, Setmore can be HIPAA compliant, but only if you subscribe to its Setmore Health plan.
Yes, Setmore will sign a business associate agreement with customers subscribed to its Setmore Health plan. The details of the plan and BAA process can be reviewed here.
The Setmore Health BAA outlines the permitted uses and disclosures of protected health information (PHI) in compliance with HIPAA. According to Setmore’s documentation, the Health plan includes enhanced security, encryption, and access controls to help healthcare providers handle PHI in accordance with HIPAA requirements.
Their BAA covers:
The BAA does not automatically extend to how data is used when passed through or integrated with third-party apps. In effect, Setmore disclaims responsibility for those outside links unless the user ensures compliance.
The platform states, “We strongly encourage you to understand how each integration uses customer or patient data prior to activation. Make sure that your usage of each app meets compliance requirements in your area.”
Setmore can be HIPAA compliant, but only through its Setmore Health plan, which includes a signed BAA and additional security controls.
Learn more: HIPAA Compliant Email: The Definitive Guide
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.