Postal.io is an experience marketing platform that enables organizations to use direct mail automation to create meaningful offline interactions with customers and stakeholders. Postal.io helps build brand value through physical engagement campaigns like gifts, notes, and event kits.
Is Postal.io HIPAA compliant? No, based on our research, Postal.io is not HIPAA compliant.
No, Postal.io will not sign a business associate agreement, and therefore is not HIPAA compliant. There is no mention of a BAA or HIPAA on their website. Source
Postal.io does not offer a BAA.
Because the company does not provide this agreement, it does not cover any HIPAA-required protections for handling PHI.
Postal.io’s privacy policy indicates a lack of responsibility for data privacy or HIPAA compliance. The company states that users engage with the platform “at their own risk”, and it “is not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.”
This is a major limitation for healthcare entities because it means Postal.io does not protect PHI, does not meet HIPAA standards, and cannot be trusted with sensitive patient data.
Postal.io does not sign a BAA and is therefore not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI). HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.