Phreesia is a patient intake and engagement platform that automates administrative tasks, like check-in, registration, insurance verification, payments, and patient communications. Healthcare organizations often use this platform to streamline front-office workflows and collect accurate patient information.
Yes, based on our research, Phreesia can be HIPAA compliant.
Yes, Phreesia will sign a business associate agreement, which can be reviewed upon request.
Phreesia’s BAA covers the safeguarding and permitted uses of protected health information (PHI) collected, transmitted, or stored through its platform.
According to Phreesia’s Privacy Policy, “When Phreesia receives individually identifiable health information from Healthcare Providers, we enter into ‘business associate agreements’ with those Healthcare Providers that require us to safeguard their patients’ protected health information (PHI) in accordance with HIPAA.”
Their BAA covers:
While Phreesia provides strong HIPAA protections, its terms limit the use of PHI to activities within the scope of healthcare operations, treatment, and payment. Marketing or unrelated data analytics use is excluded unless explicitly authorized by the healthcare provider or patient.
Therefore, PHI cannot be used for unrelated commercial or marketing purposes and may not be shared with third parties without authorization.
Phreesia signs a business associate agreement and is therefore HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.