by Hoala Greevy Founder CEO of Paubox
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Is eFax a HIPAA Compliant Fax Service?

by Hoala Greevy Founder CEO of Paubox

Is eFax a HIPAA compliant Fax Service? | Paubox

Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if they are able to use eFax in a HIPAA compliant manner.

In fact, we’ve noticed more vendors, customers, and prospects asking about HIPAA compliant services.

This is especially true now as we see an accelerated, long overdue adoption of digital transformation in healthcare.

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector.

Today we will determine if eFax offers HIPAA compliant fax service or not.


eFax is an internet fax service that makes it easy to send and receive faxes by email.

eFax was founded in 1988 and is based in Los Angeles, California. eFax has operated as a subsidiary of j2 Global, Inc. since 2000.

What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information (PHI) for a Covered Entity.

In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule

Read full article: What does it mean to be a Business Associate?

Secure email for modern healthcare. Right out of the box.

Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement (BAA) must be in place.

A BAA is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance.

At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions

eFax and the Business Associate Agreement

We checked the eFax site for mention of their ability to sign a Business Associate Agreement (BAA).

We found the following pages:

From these pages, we can see that:

  • eFax is willing to sign a BAA with its customers
  • eFax’s HIPAA solution is also HITRUST CSF certified

See also: (HITRUST) Case Study: Paubox

Does eFax offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate.

We were able to learn the following about eFax and its ability to be considered a HIPAA compliant solution:

  • eFax is willing to sign BAA with its customers
  • The eFax HIPAA enabled solution is also HITRUST CSF certified

Conclusion: eFax is a HIPAA compliant fax service.

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