by Hoala Greevy Founder CEO of Paubox
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Is Demandforce a HIPAA Compliant Cloud Service?

by Hoala Greevy Founder CEO of Paubox

Is Demandforce a HIPAA Compliant Cloud Service?

Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if they are able to use Demandforce in a HIPAA compliant manner.

In fact, we’ve noticed more vendors, customers, and prospects asking about HIPAA compliant services.

This is especially true now as we see an accelerated, long overdue adoption of digital transformation in healthcare.

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector.

Today we will determine if Demandforce offers HIPAA compliant service or not.


Demandforce is an online reputation management system. It integrates with many popular dental & chiropractic practice management systems.

Demandforce was founded in 2003 by Rick Berry, who was soon joined by Sam Osman. The company is headquartered in San Francisco.

What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information (PHI) for a Covered Entity.

In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule

Read full article: What does it mean to be a Business Associate?

Secure email for modern healthcare. Right out of the box.

Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement (BAA) must be in place.

A BAA is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance.

At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions

Demandforce and the Business Associate Agreement

We checked the Demandforce site for mention of their ability to sign a Business Associate Agreement (BAA).

We found the following pages:

On those pages, we can see that:

  • “Demandforce protects the confidentiality of information it receives by adhering to the requirements of the HIPAA Privacy Rule and the HIPAA Security Rule.”
  • The Demandforce BAA is found in Section 28 of their Terms & Conditions

Does Demandforce offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate.

We were able to learn the following about Demandforce about their ability to be considered a HIPAA compliant solution:

  • Demandforce explicitly states they are HIPAA compliant
  • The Demandforce Business Associate Agreement is contain within their Terms & Conditions policy

Conclusion: Demandforce is a HIPAA compliant cloud service.

Try Paubox today.
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