How to Use a Secure Contact Form With Paubox
by Chloe Bowen
Every Paubox account comes with a secure contact form included. It’s a great way for your website visitors to send you encrypted messages or for patients to electronically share information without relying on a fax machine.
You can link your unique contact form URL anywhere on your website, and responses will be delivered in a HIPAA compliant manner straight to your inbox. The contact form link is hosted on our encrypted Paubox server, so you don’t need to worry about having a HIPAA compliant website.
You can also send the contact form URL in an email, include it in an email newsletter, or add it as a hyperlink in a blog post you’ve written.
Here’s how to start using your Paubox contact form today.
Step 1: Log into your Paubox account
From the left-hand panel under CSM Administrator, navigate to Customer Overview > Domain Settings.
Step 2: Edit the Secure Contact Form Name
The default Secure Contact Form URL is “https://www.paubox.com/…/upload,” but you must replace the ellipses with something of your choosing before you can use the form. Most customers use either their company name or website domain.
In the example above, we replaced the “…” with “paubox.”
Step 3: Select a Secure Contact Form Recipient
Paubox utilizes TLS 1.3 encryption, the newest and most secure version of the Transport Layer Security (TLS) protocol, to securely deliver the form submissions to the selected inbox.
Step 4: Upload your logo
Your logo will appear at the top of your contact form. In the example above you see that we input the Paubox logo.
Step 5: Add a logo link
If people click on the logo you added to your contact form, it will take them to a website of your choosing. Most people choose their business home page.
Step 6: Save changes
Step 7: Check our your new secure contact form
The form includes fields for name, email address, and a brief message. People can also upload up to 50 megabytes of attachments (such as photos or documents).
Using Paubox’s secure contact form on your website demonstrates to patients or potential patients that you are taking their privacy and security seriously by allowing them to contact your organization in a secure, HIPAA compliant manner.