by Arianna Etemadieh
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Scott Segerstrom: Email recipients complained about our portal-based encrypted email solution

by Arianna Etemadieh

christie clinic email recipient frustration

At HIMSS18, the mother of all healthcare conferences, at least 40,000 people descended upon the Sands Expo Center to network, learn and probably do a bit of gambling.

While there, we setup an impromptu interview center outside Palazzo Ballroom L.

One of the people we interviewed was Scott Segerstrom, the Informations Security Director at Christie Clinic. Christie Clinic recently become a Paubox customer, so we caught up with Scott to see what his experience with Paubox was so far.

Scott Segerstrom: Email recipients complained about our portal-based encrypted email solution

Here’s a transcript of our conversation around how recipients felt with Christie Clinic’s former email encryption solution.

Hoala Greevy: So with the previous solution, we’ve got a lot of friction with your end users, the senders. Were there any complaints or feedback from the recipients?

Scott Segerstrom: Oh absolutely.

Hoala Greevy: With this previous solution?

Scott Segerstrom: Yeah because they would have to go to the portal to retrieve the message. We were getting regular, I wouldn’t say constant, but a fair cadence of complaints that their user credentials wouldn’t work or they couldn’t remember what the credentials were or they put the credentials in and the pages wouldn’t load.

But one of the things that we didn’t discover with this secure portal with this other vendor was that the downstream recipients, their IT shops would have to configure the security parameters within their own environments in order for those secure pages to load on their devices.

And once they got that taken care of, they would do it, but just the extra step of having to work with the downstream customers – it was a lot of moving parts.

Hoala Greevy: Got it.

About Christie Clinic

Christie Clinic is a physician-owned, multi-specialty group medical practice headquartered in Illinois. They have over 40 departments and 35 specialties to take care of virtually every patient’s needs.

With core values such as integrity, commitment, sustainability and quality, their mission is to “provide medicine for your life!”


The HIMSS Annual Conference & Exhibition brings together 40,000+ health IT professionals, clinicians, executives and vendors from around the world. Exceptional education, world-class speakers, cutting-edge health IT products and powerful networking are hallmarks of this industry-leading conference.

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