PediPlay

PediPlay offers pediatric therapy and early intervention services specializing in feeding, motor, language, developmental, social, and sensory challenges.

Based in Indianapolis, Indiana, the company provides top quality, evidence-based therapy services. Its mission is to partner with families and clients in order to establish goals and treatment plans that facilitate independence.

Challenge

To ensure proper care and treatment for children, PediPlay is in constant communication with parents, primary care physicians, and other colleagues.

However, according to Barb Blain, director and owner of PediPlay, the company's previous email encryption method was a hassle.

“The passwords were a barrier for our communication partners," she said. "We wanted a seamless and reliable secure email provider with a business we could trust.”

PediPlay was determined to find a HIPAA compliant email solution that could secure its young clients' protected health information (PHI).

It needed a user-friendly product so therapists could focus more time on the children instead of making sure an email was encrypted.

Most importantly, it needed an email vendor that is trustworthy, provides “absolute security,” and is responsive.

After researching a variety of competitors, Blain found exactly what she was looking for in Paubox Email Suite Plus.

Solution

When PediPlay implemented Paubox, Blain's staff felt relieved.

“Having an easy to use and administer system with excellent customer service and full confidence in our secure transmission of sensitive data keeps the office staff focused on their work, not worrying about safe, secure email delivery,” Blain shared.

​Blain and her team appreciated Paubox’s attentiveness to making sure every PediPlay email account was migrated successfully.

“Each time we needed to add accounts, the addition was made within a few hours,” Blain pointed out. “We have been able to get staff up and going with their new email account in minutes and easily assist them in setting up secure integration on their phone and computer.”

At Paubox, we pride ourselves on a seamless user experience for both the senders and recipients of encrypted email. Our technology allows users to send an email like an ordinary email, without the use of plug-ins, add-ons, or extra steps. Likewise, recipients can open secure emails without the use of email portals or extra passwords.

Paubox uses transport layer security (TLS) encryption and is HITRUST CSF certified.

Thanks to Paubox’s seamless email encryption, PediPlay’s therapists are free to focus on their most important job: helping children.

“Our therapists can spend their time on changing lives, not working on coding communication so it is unidentifiable,” Blain added.

More time equals more patients

Paubox’s seamless nature eliminates the to train staff on how to send encrypted email.

“We find it does not compete or interfere with other systems as many other systems do,” Blain said. “Our busy healthcare partners appreciate not having to use a password and the ability to send back a secure email on reply.”

Paubox’s user-friendly email encryption has freed up extra time for PediPlay’s therapists. And thanks to this, PediPlay has gained new clients.

“Thank you for a great experience and responsive and congenial interactions each time we interact with the Paubox team,” Blain shared.

Results

In the past 12 months alone, Paubox has encrypted nearly 40,000 emails sent by 86 PediPlay staff members. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.

In addition, Paubox blocked 631 emails containing viruses, and 434 phishing attempts, any one of which could have led to a security breach and a hefty HIPAA fine.