Lifespan Psychiatric Consulting was doing all the right things in regards to making their communications HIPAA compliant, but like many private practices, was finding compliance to be a burden rather than a benefit.
The Portland based practice was using an email encryption vendor that used a portal to gate communications. But that meant recipients needed to take up to five extra steps just to view any messages. It also made the experience of reading email on a mobile device cumbersome.
However, it wasn’t just a user experience problem. Not being able to send and receive emails quickly and easily bogged down workflows.
Easy to use encryption on any platform
After researching their options online, Lifespan Psychiatric Consulting chose Paubox to be their email encryption vendor.
Paubox helped make secure email easy to use and was flexible enough to use with any email app, rather than locking down users to the internet or a proprietary app.
“I love that I can use Airmail app with Paubox to secure my email communications,” said Andrew Vilius, principal of Lifespan. “It’s helped improve my email workflow on the order of 50%.”
Vilius also appreciated the responsive customer support that didn’t require multiple phone calls or emails to talk with a real person.
“The support was extremely helpful in getting me started including transferring all of my archived email messages from my prior service to Paubox,” said Vilius. “Their ease of use and HIPAA compliance make Paubox an ideal email service for health care providers.”
About Lifespan Psychiatric Consulting
Lifespan Psychiatric Consulting is a mental health practice operating in East County of the Portland Metro Area with a mission to provide psychiatric medication and therapy services using a grounded, holistic approach to individuals and families across the lifespan by developing individualized treatment plans with strong emphasis in collaborative problem solving, cognitive behavioral therapy and motivational interviewing.
- Easy to use encryption
- Seamless integration with existing email platform
- Responsive and friendly customer support