Since its opening in 2000, Clay County Hospital has served thousands of patients over the years. The hospital strives to be the example amongst rural healthcare delivery organizations, priding themselves in being patient-focused, disciplined, and holding high ethical standards and behaviors.
As such, they needed an email encryption solution that could reflect their disciplined ethical standards.
Every email needed to be secure, and with the heavy volume of emails the hospital sends daily, Clay County Hospital needed that encryption to take minimal steps for their staff and have emails be easy to access for recipients.
Email encryption without prompting
With Clay County Hospital’s previous solution, encrypting an email was a tedious process.
“In order to encrypt an email with our previous solution, we had to initiate encryption every time,” Phil Bute, CIO of Clay County Hospital, said. “With Google’s G Suite, we had to provide a fake Social Security Number in the body of the email to trigger the encryption. Users would easily forget to do this. Their encryption policies wouldn’t be able to determine if a PDF had PHI inside, which was a problem.”
Like any other hospital, Clay County is in constant communication with various healthcare professionals and vendors. From primary care physicians, insurance companies and pharmacists – all for a single patient – there was an overwhelming amount of emails to keep track of. “To encrypt or not to encrypt” was not a question Clay County Hospital staff could afford to ask for every single email.
Even sending one email without encryption was unacceptable to them, as it is with many other healthcare organizations. When the contract for their previous email encryption solution came due, Bute and the Clay County Hospital team decided it was time for a solution that would better fit their needs.
Seamless encryption without friction with Paubox Encrypted Email
Bute received emails “all the time” about other encryption solutions. One day, he read an email that mentioned the five best email encryption solutions for healthcare. After conducting research, he found that Paubox had the best rating out of all the solutions he investigated.
But for Clay County Hospital, high rating wasn’t enough to seal the deal. They needed to see if Paubox could deliver the ease of use our customers raved about.
“The ease of use sold us,” Bute said after watching our Paubox demo. “Every email is now encrypted, so that’s a good thing. The end-user no longer has to go to some encryption portal that they can’t remember their password for in order to get sensitive emails. We now only have to worry about who we’re sending the emails to.”
Not only is Paubox easy to use, but it’s very easy to implement.
“It was literally a 10-minute phone call and a Webex. Done,” Bute added. “Not only is the solution simple to implement, but it’s very effective and puts my mind at ease concerning any potential HIPAA email violations. Personally, this can be used by anyone that has the potential to send and receive sensitive email information.”
About Clay County Hospital
Clay County Hospital is an organization committed to providing the highest standard of quality, patient-centered healthcare to their community. Managed by St. Mary’s Good Samaritan Incorporated, Clay County Hospital serves the people of Flora, Illinois.
Secure email without requiring a decision on each email
- Easy to setup and implement
- No portals or passwords for end users to access encrypted emails
- Ease of mind concerning HIPAA email compliance