Like so many healthcare providers, concerns over patient privacy had made Centric Physicians cautious when adopting technology into their practice. The threat of compliance issues and the hassle of integration can often outweigh the benefits of using technology.
However, leaving secure communications to just phone and fax was becoming too inefficient and a solution needed to be found.
The team had been using regular email for communication that didn’t contain private health information. So they understood making email HIPAA compliant could improve operations.
Easy encryption with easy implementation
After researching their options online, Centric Physicians chose Paubox to be their email encryption vendor.
Oftentimes, the hard part of implementing new security measures comes after choosing a vendor and starting to do the work of integrating software. With Paubox, that wasn’t the case, and in a few hours Centric Physicians was able to send HIPAA compliant email.
“This was a turn-key solution for us,” said COO Scott Steele. “The onboarding experience was extremely easy and satisfying.”
Since starting with Paubox, Centric Physicians has been able to greatly improve their customer service by opening up another channel for communications, something their patients and clients appreciated.
“Paubox is a very affordable solution, and ensures we have HIPAA compliant communication both within our company and to those outside,” said Steele.
About Centric Physicians
Centric Physicians is a Post-Acute multi-specialty physician group providing primary care and behavioral health medical services to patients in sub-acute hospitals, LTAC hospitals, skilled nursing facilities, long term care facilities, and assisted living facilities.
- Easy to setup and implement
- Seamless integration with existing email platform
- Affordable pricing