Beach House Center for Recovery is a leading provider of addiction treatment nationwide – their philosophy, results, staff, and location sets them apart from other rehabilitation centers.
With the care of their patients as their upmost priority, Robert Montañez, VP of Technology, noticed a problem with AppRiver, their old secure email solution. AppRiver required a cumbersome process for staff to encrypt their emails, resulting in continuous communication delays between Beach House staff, patients, and insurance companies.
Robert and the Beach House team knew there had to be an easier email encryption solution out there.
Frustrated with third-party logins
Whenever Beach House staff needed to send an encrypted email with AppRiver, they were required to log into a third party website in order to send an encrypted email. Once the email was received, they would have to rely on the recipient to follow the proper steps in order for them to open and view the encrypted information.
This process continually caused delays in sending and receiving HIPAA protected emails.
“In the healthcare industry, every second is critical when treating our patients, and that includes correspondence with insurance companies,” Montañez shared.
However, during Montañez’s research for a better solution, he kept finding other services that required the same inconvenient workflow. He began to think he would never find a seamless HIPAA compliant email solution – until he came across Paubox.
Faster HIPAA compliant email communication
When Montañez found Paubox – the only zero-step email encryption solution that eliminates the hassle of email portals, passwords, and additional steps – he knew he found exactly what he was looking for.
“Paubox makes sending encrypted emails simple and seamless,” Montañez said. “The new Paubox service allows my staff to send emails without adding additional steps, and since all outbound email is encrypted, I don’t have to worry about an employee accidentally not securing an outbound email.”
Employees were no longer experiencing communication delays, which enabled them to become more efficient and patient-focused. In addition, HIPAA compliance was assured with Paubox’s blanket encryption, making Montañez’s easier.
HIPAA compliant emails in Salesforce through Paubox
Another key factor in Montañez’s decision to choose Paubox was Paubox’s unique ability to integrate with Salesforce.
“The integration with Salesforce has only further simplified our ability to secure our information when corresponding outside our organization,” Montañez added.
By enabling a feature in Salesforce to send Salesforce emails through G Suite or Office 365, Paubox users can inherently send HIPAA compliant email through Salesforce since Paubox encrypts all outbound emails and attachments for G Suite, Office 365, and Microsoft Exchange.
Montañez was also pleased with how seamless the onboarding and implementation process was with Paubox – including Paubox’s simple integration with Salesforce.
“The staff were sending secure encrypted emails before they were notified of the new service,” Montañez said. “Seamless and behind the scenes!”
And how do Beach House staff feel about the change? According to Montañez, “The feedback from our staff has been phenomenal now that encrypting emails is automatic. I recommend Paubox to any healthcare facility to take HIPAA and HITECH compliance issues out of the equation, allowing for my team to focus on other security measures.”
About Beach House Center for Recovery
Beach House is a nationally recognized rehab facility that treats substance abuse and co-occurring disorders. They offer innovative, results-driven, individualized treatment for drug and alcohol addictions.
Beach House is based in Juno Beach, Florida.
Send secure email without logging into a third-party website
- Simplified email encryption – no more extra steps
- Seamless, behind-the-scenes setup and implementation
- Able to focus on patients and other security measures instead of HIPAA email compliance