Freshping is a website monitoring solution that helps businesses streamline processes related to performance tracking, uptime monitoring and outage analysis on a centralized platform. However, when it comes to handling sensitive healthcare data, such as protected health information (PHI), HIPAA compliance is of utmost importance. So, is Freshping HIPAA compliant? Our initial research suggests that it may not be HIPAA compliant.
Freshping, developed by Freshworks, is a comprehensive website monitoring and uptime monitoring service that enables website owners and administrators to keep track of the status of their websites, servers, and web applications. This ensures that their online platforms are running smoothly and accessible to their customers.
Under the Health Insurance Portability and Accountability Act (HIPAA), a business associate agreement (BAA) is a document that outlines the responsibilities of third-party vendors when handling PHI. Any software or service that deals with protected health information (PHI) on behalf of a healthcare entity is considered a business associate and must sign a BAA.
In the case of Freshping, Freshworks, the parent company of Freshping, offers a BAA to its customers, demonstrating its commitment to providing HIPAA compliant services. However, it is important to note that Freshping is not explicitly included in the Freshworks BAA, raising questions about its individual HIPAA compliance.
Data security is of utmost importance, especially when dealing with PHI. Freshworks has implemented several measures to safeguard user data when using Freshping. These include:
These security measures demonstrate Freshping commitment to protecting user data and complying with HIPAA regulations.
Freshping offers strong security features, including real time monitoring and access controls. However, the absence of clear documentation regarding their stance on BAAs introduces uncertainty about their compliance with HIPAA regulations. Conclusion: Freshping may not be HIPAA compliant.
HIPAA compliance extends beyond just technical safeguards and software solutions. When evaluating a tool's or service's compliance, consider the following: